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Pride, Ownership, Teamwork, Opportunity, Mission, Attitude, Communication
Pride
Represent Potomac Hospital positively both at work and in the community
Pay attention to the details
Individualize the patient’s care and needs
Do what is right
Empower every employee to exceed expectations
Actively ensure that teammates model the behaviors of our values
Ownership
Maintain a clean and safe environment within and beyond the department
Learn from mistakes and other difficult moments
Take ownership of problems and seek solutions
Service Recovery
Acknowledge issues when they arise
Apologize without blame on behalf of the Potomac Hospital Team
Amend situations with appropriate resources
Teamwork
Involve all appropriate people/teams in finding solutions
Treat coworkers as professionals and with respect
Mentor team members and help them develop new strengths
Take accountability for team results
Positively integrate new teammates
Champion blameless culture, focusing first on process as cause of problem
Recognize other departments’ contributions to the overall success of Potomac Hospital
Opportunity
Encourage and support new ideas and ways of doing things
Display initiative, innovation, and creativity in approaching work
Utilize best practices to initiate change
Actively seek out opportunities to exceed customers’ expectations
Identify and pursue developmental needs
Willing to take appropriate risks to achieve results
Mission
Know and live our mission: Service to All, Excellence of Care, A Healthy Community
Attitude
Respect the goals, rights, and boundaries of others
Display a friendly, courteous, empathetic, and confident demeanor
Thank each customer for choosing Potomac Hospital
Recognize and acknowledge everyone for their contribution to the organization
Recognize and respect the individual value and worth of others, regardless of the source of differences
Treat everyone as if he or she is the most important person in our organization
Communication
Is open, courteous, and respectful
Is aware of their own non-verbal communication
Discusses concerns constructively and does not interrupt
Listens, seeks clarification, confirms understanding, and gives feedback
Never uses offensive language
Does not gossip or spread rumors
Utilizes translation services when appropriate
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